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Policy

Shipping Policy


Order Policy
Orders placed Monday-Friday before 2PM will begin processing that day, excluding holidays. Ready to Ship orders usually ship within 1-3 business days after payment is processed. All orders placed after 2PM CST will begin processing the next business day. Orders placed on Friday after 2PM CST will begin processing on the following Monday. Once you have made payment, you will receive your tracking number as soon as your item has shipped. 

Orders within the United States are shipped via USPS within signature confirmation. Please allow 1-3 business days for your payment to complete processing. Orders require 3-5 days for delivery after shipping depending upon your location.

Custom Wigs Shipping Policy
Please allow 1-3 business days for your payment to complete processing. Also, please allow an additional 7-15 business days (Monday-Friday ) to ship from the time your payment completes processing, and you have received an email confirming your information. 

Sophisticated Strands is not responsible for any carrier delays due to COVID-19 or holidays.